Bad membership cancellation UX design on digital book subscription website Scribd. Horrible.

Scribd

May 19, 2023

After clicking on "Cancel subscription" in your account page you're taken to this page which may lead you to believe that you've successfully cancelled your subscription and still have time left on your trial. The reality is, you have to scroll past a bunch of content to actually confirm the unsub.

Bad membership cancellation UX design on digital book subscription website Scribd. Horrible.

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PNG Tree
February 27, 2024
This needs to stop. It's blatantly dishonest, disruptive and the close button is nearly invisible.